Good to know

Booking Policies

Last updated September 28, 2026

We're a small studio, and every session is planned around the people coming — instructors scheduled, wheels and tables set aside, clay prepped. These policies keep things fair for everyone and flexible wherever we can be. The ones for your booking are shown at checkout.

Classes, date nights & open studio

Rescheduling: Move your booking online for free up to 24 hours before your session, using the link in your confirmation email. Your payment moves with you.
Studio credit: No date that works yet? Up to 24 hours before your session, you can trade your booking for studio credit worth what you paid, good for a year on anything you book with us.
Missed sessions: After that point, your spot and instructor are held just for you, so missed sessions can't be refunded, credited, or moved.
Running late: Come on in — we'll save your spot. The session still ends at its scheduled time, so we recommend arriving 5–10 minutes early.

Private events & private date nights

Rescheduling: Move your event online for free up to 72 hours before it starts. Your payment moves with you.
Payments: Private bookings reserve the whole studio and our team for your group, so payments aren't refundable or exchangeable for credit. If plans fall through, email us and we'll help you find a new date.
Missed events: Within 72 hours of your event the date is locked in, and a missed event can't be refunded or moved.
Timing: Please arrive on time — your event ends at its scheduled time.

Courses

Enrollment: One enrollment covers every class in the course, so course dates can't be moved online. Course enrollments aren't refundable, before or after the course starts.
Missed classes: Let us know and we'll do our best to help, though missed classes can't be refunded.

For every booking

Deposits: If you paid a deposit, the rest is due at the studio on the day of your visit. Your deposit always moves with your booking.
Waivers: Each guest signs a quick liability waiver before class. We email the link right after you book.
If we need to cancel: It's rare, but if we ever need to cancel your session, you'll get your choice of a new date or a full refund.

Something came up?

Life happens. If something serious gets in the way of your visit, email us at hello@gothampottery.com — we'd always rather talk it through. For everyday changes, the Manage Booking link in your confirmation email lets you reschedule yourself.